Refund & Shipping Policy
Last updated: October 27, 2026
We want Code Z to earn its place on your nightstand. If it doesn't, you shouldn't pay for it.
Our 30-day sleep-better guarantee
If you're not sleeping better within 30 days, email us and we'll refund your order. Your 30 days start on the day your order is delivered. You don't need to send the product back.
The guarantee covers everything you paid for that order, including multi-bottle bundles, any add-ons you bought after checkout, and optional shipping protection.
How to request a refund
Email support@trycodez.com within 30 days of delivery with your order number (or the email address you ordered with). Tell us briefly that you'd like a refund; no forms are needed.
We'll confirm by email and issue the refund to your original payment method, normally within 2 business days of your request. Depending on your bank or card issuer, it can take another 5 to 10 business days to appear on your statement.
After 30 days
Requests made more than 30 days after delivery are outside the guarantee. If you have a special situation, email us anyway and we'll do our best to help.
Damaged, missing or wrong items
If your order arrives damaged, is missing an item, or is wrong, email support@trycodez.com within 14 days of delivery with your order number and a photo if possible. We'll send a free replacement or refund the affected items, whichever you prefer.
Cancellations
To cancel an order, email support@trycodez.com as soon as possible. If your order hasn't shipped, we'll cancel it and refund you in full. If it has already shipped, the 30-day guarantee above still applies.
Contact
Code Z is a brand of Jorgensen Holdings LLC
30 N Gould St, Ste N, Sheridan, WY 82801, United States
Email: support@trycodez.com
Shipping Policy
This policy explains how Code Z orders are processed and delivered.
Where we ship
We currently ship to addresses in the United States, including APO/FPO/DPO addresses. We do not ship internationally at this time.
Shipping cost
Standard tracked shipping is free on every order.
At checkout you can add optional priority shipping protection for $4.95. It gives your order priority handling, and if a protected order is lost, stolen or damaged in transit, we'll reship it at no cost. Shipping protection is a service we provide directly; it is not an insurance policy.
Processing and delivery times
Orders are usually processed and shipped within 1 to 3 business days (Monday to Friday, excluding US federal holidays).
If we can't ship your order within the time we stated, we'll email you with a revised shipping date and the option to cancel for a full, prompt refund.
Once shipped, delivery usually takes 3 to 7 business days within the contiguous US. Alaska, Hawaii, US territories and military addresses can take longer.
If you add an item after checkout (for example an extra bottle offer), it ships in the same box as your original order.
Tracking
When your order ships, we'll email you a tracking number. If you haven't received it within 3 business days of ordering, check your spam folder or email us.
Lost or late packages
If your tracking hasn't updated for 7 days, or your package shows delivered but you can't find it, email support@trycodez.com with your order number. We'll work with the carrier and, where appropriate, reship your order. Orders with shipping protection are always reshipped free if lost, stolen or damaged.
Address changes
Please double-check your shipping address at checkout. If you need to change it, email support@trycodez.com right away; we can only update addresses before the order ships.
Contact
Code Z is a brand of Jorgensen Holdings LLC
30 N Gould St, Ste N, Sheridan, WY 82801, United States
Email: support@trycodez.com